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Privacy Policy

At Hylos Media ("Hylos Media", "we", "us", or "our"), accessible from hylosmedia.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document explains what information we collect, how we use it, and the choices you have regarding your data when you use our website and services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we may collect include:

  • Personal information you voluntarily provide when you contact us, request a quote, schedule an appointment, or place an order — such as your name, email address, phone number, business name, and project details.
  • Payment information processed securely through our third-party payment providers when you purchase our services.
  • Technical and usage data such as your IP address, browser type, device information, pages visited, and the date and time of your visit, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, operating, and maintaining our website and services.
  • Responding to your inquiries, quotes, and support requests.
  • Processing transactions and delivering the services you request.
  • Sending you updates, alerts, promotional offers, and marketing communications (only where you have consented).
  • Improving our website, services, and customer experience.
  • Preventing fraud and ensuring the security of our platform.

3. SMS / Text Messaging

If you opt in to receive text messages from Hylos Media, you may receive SMS messages regarding updates, alerts, and promotional offers. Message frequency may vary. Standard message and data rates may apply. You can reply STOP at any time to opt out, or reply HELP for assistance. We do not share your mobile opt-in information or consent with third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Like most websites, Hylos Media uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.

5. Third-Party Services

We may use trusted third-party companies and individuals to facilitate our services (for example, analytics, payment processing, hosting, and communication tools). These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We value your trust in providing us your personal information and strive to use commercially acceptable means of protecting it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us using the details below and we will respond in accordance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: